How do I pay for purchases?

 Use of PayPal: To use the PayPal Services, you must provide your name, address, phone number, and email address. In order to make payments through the PayPal Services, you must provide credit card, debit card or bank account information. We also ask you to choose two different security questions to answer (such as your city of birth or your pet's name). This required information is necessary for us to process transactions, issue a new password if you forget or lose your existing password, protect you against credit card fraud and current account fraud, and contact you should the need arise in administering your account or the PayPal Services.

When you access PayPal using a mobile device (e.g. a smartphone), we may additionally collect and store device sign-on data (including device ID) and geo-location data in order to provide our services.

 If you use certain functionalities provided by us (such as the PayPal POS Functionality available in your mobile app) we may ask you to upload a picture of you in order to provide these specific services. The type and amount of information provided is determined solely by our publisher and that which is necessary to provide our services and products.

 How does My Book Cart work?

My Book Cart is a virtual shopping cart that represents the books we will buy from you. Once the book is in your cart it will automatically be totaled up for you. This cart is also where you can adjust the quantity of books you wish to sell.

Am I allowed to remove books from My Book Cart?
Of course you are! Simply change the quantity to 0 to remove a book, or you can choose to empty the entire cart.

Is it possible to cancel my order?
If your order is not yet completed, simply empty your cart. If it has been placed within 15 minutes of purchase, please contact www.drkaren.com to reverse the charges.

What happens if I don't like the book?

By reviewing the information provided prior to purchase, you should have enough information to make an educated decision about whether or not this book will meet your relationship needs. As stated in the disclaimer, this book is intended to offer GUIDELINES to relationship struggles, not a quick fix or cure. Please review the previews BEFORE processing your credit card or PayPal account.


What is the next step after I have finished adding books to My Book Cart?
You will need to login to your account for the order to be completed. If you don't have an account you will be prompted to create one.

Is my personal information secure?
Here at www.drkaren.com  we treat you and your information with the utmost concern. We have an 8-bit SSL encryption to ensure that all information under our control will be secure. We would never sell any information to a third party. Please see PRIVACY POLICY for further details.

What is your Privacy Policy?

Karen E. Engebretsen, PsyD, LLC, a privately held corporation, and web domains www.drkaren.com and DrKarenHealthTV.net are owned and maintained by Dr. Karen E. Engebretsen-Stopczynski (Dr. KEES Network). This Privacy Statement describes Dr. KEES Network’s collection, storage, use and protection of personal information associated with all payments processed through PayPal payment services. These guidelines are adapted in accordance with the PayPal website (see:

https://cms.paypal.com/cz/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US#1.%20). We reserve the right to amend this privacy statement, and such changes will be effective upon publication.


I have forgotten my password! What do I do?
Not to worry, you will find a button "Forgot Password" on the login page. This can be found on the drop down menu under My Account then click Login. Still having trouble? Email drkaren@drkaren.com.

What is your refund Policy?

This return policy is for PRODUCTS and SERVICES. If, you are not completely satisfied with the purchase of your paperback or hardcover book, we will gladly offer credit toward another publication within thirty (30) days of the original purchase price, no hassles, with your WRITTEN REQUEST, no questions asked.

There are NO REFUNDS for purchase of downloadable books or articles.

There are NO REFUNDS for psychological services of any kind, psychological testing, or relationship coaching. No exceptions.

I have other technical problems, what should I do?
Please contact the administrator or technical support for further information.

 What is your Privacy Policy?

Karen E. Engebretsen, PsyD, LLC, a privately held corporation, and web domains www.drkaren.com and DrKarenHealthTV.net are owned and maintained by Dr. Karen E. Engebretsen-Stopczynski (Dr. KEES Network). This Privacy Statement describes Dr. KEES Network’s collection, storage, use and protection of personal information associated with all payments processed through PayPal payment services. These guidelines are adapted in accordance with the PayPal website (see:

https://cms.paypal.com/cz/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US#1.%20). We reserve the right to amend this privacy statement, and such changes will be effective upon publication.

 How do I pay for purchases?

 Use of PayPal: To use the PayPal Services, you must provide your name, address, phone number, and email address. In order to make payments through the PayPal Services, you must provide credit card, debit card or bank account information. We also ask you to choose two different security questions to answer (such as your city of birth or your pet's name). This required information is necessary for us to process transactions, issue a new password if you forget or lose your existing password, protect you against credit card fraud and current account fraud, and contact you should the need arise in administering your account or the PayPal Services.

 When you access PayPal using a mobile device (e.g. a smartphone), we may additionally collect and store device sign-on data (including device ID) and geo-location data in order to provide our services.

 If you use certain functionalities provided by us (such as the PayPal POS Functionality available in your mobile app) we may ask you to upload a picture of you in order to provide these specific services. The type and amount of information provided is determined solely by our publisher and that which is necessary to provide our services and products.

 How does My Book Cart work?

My Book Cart is a virtual shopping cart that represents the books we will buy from you. Once the book is in your cart it will automatically be totaled up for you. This cart is also where you can adjust the quantity of books you wish to sell.

Am I allowed to remove books from My Book Cart?
Of course you are! Simply change the quantity to 0 to remove a book, or you can choose to empty the entire cart.

Is it possible to cancel my order?
If your order is not yet completed, simply empty your cart. If it has been placed within 15 minutes of purchase, please contact www.drkaren.com to reverse the charges.

What happens if I don't like the book?

By reviewing the information provided prior to purchase, you should have enough information to make an educated decision about whether or not this book will meet your relationship needs. As stated in the disclaimer, this book is intended to offer GUIDELINES to relationship struggles, not a quick fix or cure. Please review the previews BEFORE processing your credit card or PayPal account.


What is the next step after I have finished adding books to My Book Cart?
You will need to login to your account for the order to be completed. If you don't have an account you will be prompted to create one.

Is my personal information secure?
Here at www.drkaren.com  we treat you and your information with the utmost concern. We have an 8-bit SSL encryption to ensure that all information under our control will be secure. We would never sell any information to a third party. Please see PRIVACY POLICY for further details.

I have forgotten my password! What do I do?
Not to worry, you will find a button "Forgot Password" on the login page. This can be found on the drop down menu under My Account then click Login. Still having trouble? Email drkaren@drkaren.com.

What is your refund Policy?

This return policy is for PRODUCTS and SERVICES. If, you are not completely satisfied with the purchase of your paperback or hardcover book, we will gladly offer credit toward another publication within thirty (30) days of the original purchase price, no hassles, with your WRITTEN REQUEST, no questions asked.

There are NO REFUNDS for purchase of downloadable books or articles.

There are NO REFUNDS for psychological services of any kind, psychological testing, or relationship coaching. No exceptions.

I have other technical problems, what should I do?
Please contact the administrator or technical support for further information.